PlumbingJC's PickNo. 0003
A plumber's AI agent worked the holidays so the whole team made the Christmas party
About 80% of front-line calls booked, including Thanksgiving and Christmas
Answer the phone
Every call answered, day or night, without hiring another CSR.
HVACJC's PickNo. 0005
An LA HVAC company cut four phone and chat vendors down to one and booked 90% of calls
Booking rate up from about 70% to 90%
HVACNo. 0001
An HVAC shop let an AI agent take the phones, and it books 9 in 10 calls
Over 90% of answered calls booked, 72% with no human involved
HVACNo. 0002
A heating company's AI agent books more calls than most of its CSRs
80 to 85% booking rate in under five minutes a call
HVACNo. 0004
An HVAC franchise replaced its after-hours answering service with AI and tripled night bookings
After-hours bookings went from 58 to 208
Terms you'll run into
AI voice agent
Software that answers your business phone in a natural voice, understands what the caller wants, and books, reschedules or routes the call. Unlike an old phone tree, the caller just talks. Most connect to your scheduling software so they book real time slots.
AI receptionist
Another name for an AI voice agent, usually sold to smaller shops as a replacement for a live answering service. Expect it to handle booking, basic questions and after-hours calls, and to hand off emergencies to a person.
Booking rate
The share of inbound calls that end in a booked job. It's the number to compare when you test an AI agent against your CSRs or answering service. Home service shops in the entries on this site report AI agents booking 80 to 90% of the calls they handle.
Want this working in your business?
Tell us what you're trying to fix (answer the phone). A person who sets these up for service businesses will look at your situation and tell you what's worth doing first.
Ask for help setting it up