Ticket No. 0003, Plumbing

A plumber's AI agent worked the holidays so the whole team made the Christmas party

JC's Pick One I'd point a client to first.

About 80% of front-line calls booked, including Thanksgiving and Christmas

Superior Plumbing Services, Kennesaw, Georgia. Tools: ServiceTitan AI Voice Agent.

~80%front-line booking rate

~70%booking rate as a fallback

30%of calls escalated to a person

What they did

Superior Plumbing uses an AI agent named Piper as its first call taker and as a fallback when the team is busy. Piper covered Thanksgiving and Christmas, and the company reports that every employee attended the Christmas party for the first time in 40 years.

How to copy it

Start the agent on after-hours and holidays, when you'd otherwise send calls to voicemail or a pricey answering service.
Expect some calls to escalate. About 30% did here, and that's normal.
Once it holds up after hours, try it as overflow during the day.

Plan this with ChatGPT Plan this with Claude

Opens with a prompt already filled in. It asks about your shop first, then plans the setup for you.

I own a local business (trade: Plumbing). I want to get the result Superior Plumbing Services in Kennesaw, Georgia got with AI: About 80% of front-line calls booked, including Thanksgiving and Christmas.

What they did: Superior Plumbing uses an AI agent named Piper as its first call taker and as a fallback when the team is busy. Piper covered Thanksgiving and Christmas, and the company reports that every employee attended the Christmas party for the first time in 40 years.

Their setup:
1. Start the agent on after-hours and holidays, when you'd otherwise send calls to voicemail or a pricey answering service.
2. Expect some calls to escalate. About 30% did here, and that's normal.
3. Once it holds up after hours, try it as overflow during the day.

Source: https://www.servicetitan.com/blog/success-story-ai-voice-agent-karen-lucy-piper-jenny

Act as my setup advisor. Before you suggest anything, ask me up to five short questions about my business (team size, call or lead volume, the software I already use, my budget). Then give me a step-by-step plan for my shop: which tools fit what I already have, rough monthly cost, how long setup takes, and what usually goes wrong. Keep it plain and practical.

Source: ServiceTitan, vendor case study. Added here Oct 14, 2026.

Filed under Answer the phone.

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