Ticket No. 0008, Plumbing, HVAC

A plumbing and HVAC company tied every review to a technician and grew Google reviews 180%

Google reviews up from 426 to 1,194 at a 4.96 average

Royal Plumbing, Heating & Air Conditioning. Tools: Applause.

426 → 1,194Google reviews

4.96average rating

$16.26average customer tip

What they did

Techs were supposed to ask for reviews during busy calls, so it happened sometimes. Royal switched to an automatic feedback request after every job, matched each response to the technician who did the work, and built recognition and incentives around it. Customers can tip the tech too.

How to copy it

Stop relying on techs to ask in person. Send the request automatically when the job closes.
Match each review to the technician, so you can see who earns them.
Reward the team on review counts. The leaderboard does more than the reminder.

Plan this with ChatGPT Plan this with Claude

Opens with a prompt already filled in. It asks about your shop first, then plans the setup for you.

I own a local business (trade: Plumbing / HVAC). I want to get the result Royal Plumbing, Heating & Air Conditioning got with AI: Google reviews up from 426 to 1,194 at a 4.96 average.

What they did: Techs were supposed to ask for reviews during busy calls, so it happened sometimes. Royal switched to an automatic feedback request after every job, matched each response to the technician who did the work, and built recognition and incentives around it. Customers can tip the tech too.

Their setup:
1. Stop relying on techs to ask in person. Send the request automatically when the job closes.
2. Match each review to the technician, so you can see who earns them.
3. Reward the team on review counts. The leaderboard does more than the reminder.

Source: https://www.applausehq.com/customer-stories/royal-plumbing-heating-and-air-conditioning

Act as my setup advisor. Before you suggest anything, ask me up to five short questions about my business (team size, call or lead volume, the software I already use, my budget). Then give me a step-by-step plan for my shop: which tools fit what I already have, rough monthly cost, how long setup takes, and what usually goes wrong. Keep it plain and practical.

Source: Applause, vendor case study. Added here Oct 14, 2026.

Filed under Get more Google reviews.

Want this working in your business?

Tell us what you're trying to fix (get more google reviews). A person who sets these up for service businesses will look at your situation and tell you what's worth doing first.

Ask for help setting it up