Ticket No. 0007, Plumbing

A plumber let customers book by text and picked up 87 extra jobs in a year

87 additional jobs and 117 new reviews in 12 months

H2Pro Plumbing. Tools: Birdeye chatbot, Birdeye review requests.

87additional jobs

7/moextra bookings

117new reviews

What they did

H2Pro added a chatbot so customers could text the business to book a plumber instead of calling the office or emailing. It paired that with automated review requests and targeted bulk texts.

How to copy it

Add a text-to-book option on your website and Google Business Profile.
Send a review request automatically after every completed job.
Use your customer list for a seasonal text, like a water heater flush reminder.

Plan this with ChatGPT Plan this with Claude

Opens with a prompt already filled in. It asks about your shop first, then plans the setup for you.

I own a local business (trade: Plumbing). I want to get the result H2Pro Plumbing got with AI: 87 additional jobs and 117 new reviews in 12 months.

What they did: H2Pro added a chatbot so customers could text the business to book a plumber instead of calling the office or emailing. It paired that with automated review requests and targeted bulk texts.

Their setup:
1. Add a text-to-book option on your website and Google Business Profile.
2. Send a review request automatically after every completed job.
3. Use your customer list for a seasonal text, like a water heater flush reminder.

Source: https://birdeye.com/uk/resources/case-studies/h2pro-plumbing/

Act as my setup advisor. Before you suggest anything, ask me up to five short questions about my business (team size, call or lead volume, the software I already use, my budget). Then give me a step-by-step plan for my shop: which tools fit what I already have, rough monthly cost, how long setup takes, and what usually goes wrong. Keep it plain and practical.

Source: Birdeye, vendor case study. Added here Oct 14, 2026.

Filed under Respond to leads faster, Get more Google reviews.

Want this working in your business?

Tell us what you're trying to fix (respond to leads faster). A person who sets these up for service businesses will look at your situation and tell you what's worth doing first.

Ask for help setting it up