Ticket No. 0009, Plumbing

A plumber went from 10 Google reviews to 1,468 with one text and three emails

Google reviews from 10 to 1,468

Good Guy Plumbing. Tools: NiceJob, Housecall Pro.

10 → 1,468Google reviews

4automatic touches per job: 1 text, 3 emails

379reviews from the final reminder email alone

What they did

The owner was emailing review requests by hand. Connecting a review tool to Housecall Pro meant every finished job triggered one text and three follow-up emails. A team leaderboard shows who earns the most reviews, and staff are rewarded on it. The last email in the sequence brought in more reviews than any other touch.

How to copy it

Connect your review tool to your field service software so requests fire when a job closes.
Don't stop at one ask. The fourth touch was the most productive one here.
Put a leaderboard in front of your techs.

Plan this with ChatGPT Plan this with Claude

Opens with a prompt already filled in. It asks about your shop first, then plans the setup for you.

I own a local business (trade: Plumbing). I want to get the result Good Guy Plumbing got with AI: Google reviews from 10 to 1,468.

What they did: The owner was emailing review requests by hand. Connecting a review tool to Housecall Pro meant every finished job triggered one text and three follow-up emails. A team leaderboard shows who earns the most reviews, and staff are rewarded on it. The last email in the sequence brought in more reviews than any other touch.

Their setup:
1. Connect your review tool to your field service software so requests fire when a job closes.
2. Don't stop at one ask. The fourth touch was the most productive one here.
3. Put a leaderboard in front of your techs.

Source: https://get.nicejob.com/resources/from-10-reviews-to-1400-how-good-guy-plumbing-increased-google-reviews-with-automated-requests

Act as my setup advisor. Before you suggest anything, ask me up to five short questions about my business (team size, call or lead volume, the software I already use, my budget). Then give me a step-by-step plan for my shop: which tools fit what I already have, rough monthly cost, how long setup takes, and what usually goes wrong. Keep it plain and practical.

Source: NiceJob, vendor case study. Added here Oct 14, 2026.

Filed under Get more Google reviews.

Want this working in your business?

Tell us what you're trying to fix (get more google reviews). A person who sets these up for service businesses will look at your situation and tell you what's worth doing first.

Ask for help setting it up